Shipping policy

SHIPPING POLICY

We do our best to get your Asscertified gear packed up and headed your way as quickly as possible.

Order Processing

Orders are processed and shipped on business days. Processing times may vary during product launches, events, holidays, and other high-volume periods.

Any delivery dates shown at checkout are estimates provided for convenience and are not guaranteed unless specifically stated otherwise.

If we are unable to ship your order within the timeframe originally promised, we will contact you with available options, including cancellation and a refund when required by applicable law.

Shipping Rates

Available shipping methods and rates are calculated and displayed at checkout based on your order and delivery address.

Tracking

When tracking is available, you will receive a shipping confirmation with tracking information after your order has been handed off to the carrier.

Please allow some time for the carrier's tracking system to update after shipment.

Shipping Addresses

Please double-check your shipping address before submitting your order.

If you notice an error, contact us as soon as possible. We will do our best to update the address before the order ships, but we cannot guarantee changes once an order has entered fulfillment or been transferred to the carrier.

Asscertified is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses supplied at checkout.

Carrier Delays

Once an order has been transferred to the shipping carrier, delivery may be affected by weather, holidays, service interruptions, transportation delays, or other circumstances outside our control.

We'll always do our best to help if something goes sideways.

Lost or Missing Packages

If your tracking information shows your package as delivered but you cannot locate it, first check around the delivery location, with household members or neighbors, and with the shipping carrier.

If the package still cannot be located, contact us and we will help determine the next steps.

Damaged Shipments

If your order arrives damaged, please contact us as soon as possible and include photos of the damaged item and packaging when available.

We will review the issue and work with you on an appropriate resolution.

International Orders

If international shipping is available to your destination, additional customs duties, taxes, brokerage fees, or import charges may apply.

Unless otherwise stated at checkout, these charges are the responsibility of the customer and are determined by the destination country or local authorities.